Research - Frequently asked questions

You are here:
1. I’m looking for my relative’s service record. Will the library have it?
2. Why do I need to make an appointment to the library?
3. Can I get into the library if I am visiting the Museum for the day only?
4. Is there a charge to visit the Library?
5. What sort of information does the library hold on ships?
6. Can I copy information that I find?
7. What facilities for disabled people are there?
8. Are the catalogues available online?
9. Can I take digital photographs of items?
1. No, the Museum does not hold any type of naval service record in the collections. 
2. The library reading room is situated behind the main museum buildings and is inside the Naval Base. Therefore, in order to gain access, we need to inform the Base Security staff as who is coming through to the library.
3. Yes, please ask at the main Museum reception desk by the Nelson and Sailing Navy Gallery. They will contact the library staff so that we can advise whether we have the information you are looking for and give you a form to get a pass from the Base Security staff in order to come to the library building behind.
4. There is no charge to visit the library. If you are not intending to visit any of the attractions, please proceed through the main Visitor Centre at Victory Gate and if asked, say you are coming to the library only.
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5. We do not hold ship logs. Click here for information on where to obtain these. However, we do hold a wide variety of published and secondary manuscript material on many ships. We may be able to provide a brief service information sheet from our specially compiled ship information database. Please contact us to find out if we have the ship you are looking for
6. You can copy information from our sources, providing that it is within current copyright limits and the material is in a good condition. We have a digital scanner for public use and it is advised that you bring a USB storage device with you. There is a charge of 10p per scan if stored direct to your own USB device but the library staff can arrange to email or burn images onto a CD for a small admin charge. The Librarian reserves the right to prohibit copying by any method if the material is considered too fragile or bulky for handling.
7. All facilities within the library are on ground level. There is a disabled toilet. We can arrange for people with a physical impairment to drive into the naval base. There is one disable parking spot on the camber side of the library itself. Please contact the staff to discuss these arrangements at least 72 hours in advance of your visit.
8. The manuscript catalogue is available online via our Research Online section. We regret that the library catalogue is not currently available online.
9. The Museum is happy for digital photographs to be taken of items within their collection provided thay are solely for private research and study. You will be required to sign a declaration form for this purpose. As from January 2011, there will be a small charge to researchers for using their equipment in the reading room. Photography for commercial publications is carried out by the Museum to ensure quality of reproduction. Please see our reproduction charges for this service.